We do try to make exceptions when we can, but you have already accessed and played the game for a good bit of time. We’re not always able to offer refunds, but I’d be happy to take a look into this for you.Īfter checking into it, we won’t be able to offer a refund on that purchase. I understand you were wanting a refund on your Diablo II purchase. Thanks for reaching out, and I appreciate your patience while waiting for a response. This is what I received after my 40+ barb was rolled back to 19: In a separate post, Powers asks that players do not use the same name for online or offline characters, “since that is related to this bug.” He doesn’t elaborate on the cause, but offers assurances that the team is “implementing a fix to prevent this from happening again.” The fix should be coming out to all platforms later today.Don’t expect a satisfying reply. Chief among them is the disappearing character bug, which Blizzard has apparently tied to the offline mode - in a way. Tom Powers, Diablo community manager, addressed a list of recent concerns. In a message posted to the Diablo II: Resurrected forum, Blizzard goes into what it discovered.ĭisappearing characters in Diablo II: Resurrected won’t end right away, but there are ways to protect your Barb for now. Players were reporting that their characters would disappear or lose progress. Not long after its release, the mystery gang (or Blizzard) was on the case of the disappearing character in Diablo II - but the problem has been “identified,” and a fix will go out today. Something more horrible then all the armies of Hell has recently appeared in Diablo II: Resurrected.
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